What expectation is defined in the service level agreement between an organization and service vendor?

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Last Updated on February 14, 2019 by Admin

What expectation is defined in the service level agreement between an organization and service vendor?

  • guaranteed service response time
  • maximum number of service calls per day
  • chain of custody procedures
  • communication etiquette rules
    Explanation:

    The service level agreement, or SLA, is a legal agreement between an organization and a service vendor. The agreement is a binding contract that spells out service expectations of the service vendor. The SLA typically contains response time guarantees, part availability, and time of service availability.

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